General terms of carriage and cooperation (AGB)
Applicable to the services of Vip Black Car, Brigittenweg 19, 12524 Berlin. Version: .
§ 1 Scope
These terms apply to all passenger transport orders performed by Vip Black Car (the "Provider") for private clients and for companies, agencies, hotels and partners (B2B clients). Differing client terms apply only after written confirmation.
§ 2 Conclusion of contract / booking
- Bookings are made via the online form, by phone, by email or in the B2B portal.
- The contract is concluded when the Provider confirms the booking (confirmation / voucher with an order number).
- The client is responsible for the accuracy of the details provided (route, date, time, contact details, flight number).
§ 3 Prices and payment
- The price is calculated according to the current price list: base fee 0–27 km, per-km surcharge above 27 km and tiered rates (0–60, 60–150, 150–350, 350+ km), or an hourly rate. Prices include statutory VAT unless stated otherwise.
- Surcharges may apply to Meet & Greet, child seats, intermediate stops, waiting beyond the limit, and night or holiday bookings.
- Payment methods: card online/with the driver, BLIK, Apple/Google Pay, PayPal, bank transfer, invoice (B2B accounts), cash, voucher.
- B2B clients are billed collectively on the basis of invoices with a payment term as per the account agreement.
§ 4 Waiting time (airport transfers)
60 minutes of free waiting time is counted from the estimated/actual landing time (flight tracking). A manual change of the pickup time by the client is made at the client's own responsibility and may involve longer waiting or additional costs. Once the free limit is exceeded, a waiting fee is charged according to the price list.
§ 5 Changes and cancellation
- Free change or cancellation up to [e.g. 12 hours — to be determined] before pickup.
- Later cancellation or passenger no-show may result in a charge of [e.g. 100% of the price — to be determined].
- The Provider may cancel a ride for important reasons (force majeure, road conditions, safety), offering an alternative or a refund.
§ 6 Passenger obligations
- Punctual readiness at the pickup point; wearing seatbelts; following the driver's instructions.
- Prohibited substances and damaging the vehicle are not allowed. The client bears the cleaning/repair costs for soiling/damage beyond normal wear.
§ 7 Child seats and luggage
- Child seats (infant, child, booster) must be ordered at booking; children are transported in accordance with regulations.
- Luggage limits depend on the vehicle class stated in the price list. Oversized luggage must be reported in advance.
§ 8 Liability
The Provider is liable without limitation for damage caused by intent or gross negligence and for injury to life, body and health. Otherwise, liability for slight negligence is limited to the breach of essential contractual obligations and to typical, foreseeable damage. The Provider is not liable for delays due to force majeure, road conditions or the actions of third parties.
§ 9 Complaints
Please send complaints to info@vbctransfers.com with the order number. We handle them without undue delay.
§ 10 Data protection
The processing of personal data is described in the Privacy policy (GDPR).
§ 11 Governing law and final provisions
German law applies. If any provision is invalid, the remaining provisions remain in force. Place of performance and — where permissible — place of jurisdiction: Berlin.